terms of service

This is a legal agreement ("Agreement") between you and eHarmony, Inc., a Delaware corporation ("eHarmony"), which may be contacted at P.O. Box 241810, Los Angeles, CA 90024 USA. By accessing the eHarmony Australia web site, currently located at www.eHarmony.com.au (the "Site"), and using any of the Services (as defined below) accessible through the Site, you become a user and agree to, and are bound by, the terms and conditions of this Agreement for as long as you continue to use the Site or Services. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT USE THE SITE OR THE SERVICES. Your use of, or participation in, certain Services may be subject to additional terms, and such terms will be either listed in this Agreement or will be presented to you for your acceptance when you sign up to use such Services.

The eHarmony services consist of the following, without limitation: a service for single people ("Singles Service"), interactive content and community services such as eHarmony Advice ("Content Services"), any premium services offered by or on behalf of eHarmony ("Premium Services") (collectively, the "Services"). eHarmony may offer additional services or revise any of the Services, at its discretion, and this Agreement will apply to all additional services or revised Services. eHarmony also reserves the right to cease offering any of the Services.

This Agreement is subject to change by eHarmony in its sole discretion at any time, and any such changes will be posted on the Site. Your continued use of this Site or the Services after the posting of revisions to this Agreement will constitute your acceptance of such revisions. Please consult the end of this Agreement to determine when the Agreement was last revised.

1. Eligibility.

  • Minimum Age. You must be at least 18 years old to use the Site or to register for the Services. By using the Singles Service, you represent and warrant that you are at least 18 years old. Other Services may have other age requirements for all or portion of such Services, and such other age requirements are stated on such Services or portions thereof.

  • Marital Status. By registering to use or using the Singles Service, you represent and warrant that you are single or (if legally married) separated. If you are married and not separated, you may not register to use or use the Singles Service.

  • Criminal History. By requesting to use, registering to use, and/or using the Singles Service, you represent and warrant that you have never been convicted of a felony and/or are not required to register as a sex offender with any government entity. EHARMONY DOES NOT CURRENTLY CONDUCT CRIMINAL BACKGROUND SCREENINGS ON ITS MEMBERS. However, eHarmony reserves the right to conduct any criminal background check, at any time and using available public records, to confirm your compliance with this subsection. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU HEREBY AUTHORIZE ANY SUCH CHECK.

  • Meeting Matching System Criteria. The Singles Service requires your completion of the Relationship Questionnaire ("RQ") in order for eHarmony to find highly compatible matches for you. However, eHarmony may still deliver matches to you if you have not completed the RQ, provided that the self-select portion (e.g. match distance, age preferences, etc.) has been submitted. These pre-RQ matches will not be confirmed as compatible. eHarmony will note in your profile which matches are compatible if the RQ is completed.

2. Use of Site and Service.

As a user of the Site or a user registered to use any of the Services (a "Registered User"), you agree to the following:

  • Exclusive Use. Your account is for your personal use only. You may not authorize others to use your account, and you may not assign or otherwise transfer your account to any other person or entity. You acknowledge that eHarmony is not responsible for third party access to your account that results from theft or misappropriation of your user names and passwords.

  • Geographic Limitations. The Site and Services are intended for use in Australia. You will only use the Services in a manner consistent with this Agreement and any and all applicable local, state, provincial, territorial, federal, national and international laws and regulations. Registration for, and use of, the Services are void where prohibited. To the extent that the Services are prohibited in your jurisdiction, you may not use the Services.

  • Information Submitted. You are solely responsible for, and assume all liability regarding, (i) the information and content you contribute to the Service; (ii) the information and content you post, transmit, publish, or otherwise make available (hereinafter “post”) through the Services; and (iii) your interactions with other Registered Users through the Services.

  • Risk Assumption and Precautions. You assume all risk when using the Services, including but not limited to all of the risks associated with any online or offline interactions with others, including subsequent in-person meetings of eHarmony users such as dating. You acknowledge that eHarmony is unable to guarantee the accuracy of information provided to you by or about other Registered Users, and that eHarmony is unable to confirm that any Registered User is who he or she claims to be. You agree to take all necessary precautions when communicating with or meeting individuals through the Singles Service. In addition, you agree to review and follow the recommendations set forth in eHarmony’s Safety Tips, which will be provided to you prior to entering the “Open Communication” phase with your matches in the Singles Service and is available at the bottom of all pages of the Singles Service. You understand that eHarmony makes no representations, warranties or guarantees, either express or implied, regarding your ultimate compatibility with any individuals you may meet through the Singles Service or as to the conduct of such individuals. You further understand that eHarmony makes no representations, warranties or conditions, either express or implied, as to number or frequency of matches made available to you through the Singles Service.

  • No Guarantees. eHarmony may not be able to provide matches for everyone seeking to use its services. Further, eHarmony makes no guarantees as to the number or frequency of matches through the Singles Service , or to such matches' ability, desire or criteria to communicate with any user. You understand that eHarmony makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Singles Service or as to the conduct of such individuals.

  • Reporting of Violations. You will promptly report to eHarmony any violation of the Agreement by others, including but not limited to, Registered Users.

  • Content Removal. eHarmony reserves the right, but has no obligation, to monitor the information or material you submit to the Services or post in the public areas of the Services. eHarmony will have the right to remove any such information or material that in its sole opinion violates, or may violate, any applicable law or either the letter or spirit of this Agreement or upon the request of any third party. eHarmony further reserves the right to remove matches previously delivered to you, in its reasonable discretion, in order to assure that you have a quality experience on the Site.

  • Posting and Communication Restrictions. You will not post on the Services, transmit to other users, communicate any content (or links thereto), or otherwise engage in any activity on the Site or through the Services, that:

    1. promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

    2. is intended to or tends to harass, annoy, threaten or intimidate any other users of the Site or Services;

    3. is defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, obscene or otherwise objectionable;

    4. contains others' copyrighted content (e.g., music, movies, videos, photographs, images, software, etc.) without obtaining permission first;

    5. contains video, audio photographs, or images of another person without his or her permission (or in the case of a minor, the minor's legal guardian);

    6. promotes or enables illegal or unlawful activities, such as instructions on how to make or buy illegal weapons or drugs, violate someone's privacy, harm or harass another person, obtain others' identity information, create or disseminate computer viruses, or circumvent copy-protect devices;

    7. intended to defraud, swindle or deceive other users of the Services;

    8. contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful, or disruptive codes, components or devices;

    9. promotes or solicits involvement in or support of a political platform, religion, cult, or sect;

    10. disseminates another person's personal information without his or her permission, or collects or solicits another person's personal information for commercial or unlawful purposes;

    11. is off-topic, meaningless, or otherwise intended to annoy or interfere with others' enjoyment of the Site;

    12. impersonates, or otherwise misrepresents affiliation, connection or association with, any person or entity;

    13. solicits gambling or engages in any gambling or similar activity;

    14. uses scripts, bots or other automated technology to access the Site or Services;

    15. uses the Site or Services for chain letter, junk mail or spam e-mails;

    16. collects or solicits personal information about anyone under 18; or

    17. is in any way used for or in connection with spamming, spimming, phishing, trolling, or similar activities.

    In addition to the above, postings on the Content Services currently known as eHarmony Advice ("Advice") will follow the Advice Community Standards , in addition to the terms of this Agreement.

  • No False Information. You will not provide inaccurate, misleading or false information to eHarmony or to any other user. If information provided to eHarmony or another user subsequently becomes inaccurate, misleading or false, you will promptly notify eHarmony of such change.

  • No Advertising or Commercial Solicitation. You will not advertise or solicit any user to buy or sell any products or services through the Site or Services. You may not transmit any chain letters, junk or spam e-mail to other users. Further, you will not use any information obtained from the Services in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent. If you breach the terms of this subsection and send or post unsolicited bulk email, "spam" or other unsolicited communications of any kind through the Services, you acknowledge that you will have caused substantial harm to eHarmony, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay eHarmony $50 (AUD) for each such unsolicited communication you send through the Services.

  • Unique and Bona Fide Profile. As a Registered User of the Singles Service, you will create only one unique profile. In addition, your use of the Singles Service must be for bona fide relationship-seeking purposes in order to maintain the integrity of the Singles Service (for example, you may not become a Registered User solely to compile a report of compatible singles in your area, or to write a school research paper). Not all registered users are available for matching. From time to time, eHarmony may create test profiles in order to monitor the operation of the Services.

  • Selection of Profiles. From time to time, your profile may be selected to introduce you to specific compatible matches, in which case we may offer you a limited complimentary subscription (if you are not already a subscriber) in order to enable you to meet such specific match. You will be under no obligation to accept such complimentary subscription or to meet with or communicate with the match(es) we may introduce to you.

  • No Harassment of eHarmony Employees or Agents. You will not harass, annoy, intimidate or threaten any eHarmony employees or agents engaged in providing any portion of the Services to you.

  • Social Media. We may provide you the option to connect your eHarmony account to your account on some social networking sites (such as via Facebook Connect) for the purpose of logging in, uploading information or enabling certain features on the Service. When enabling this feature, we will disclose to you the information we collect from the connected social networking site, and will use such information in compliance with our Privacy Policy. Once connected, some of your matches may also be able to see information about your social network, such as the size of your network and your friends, including common friends. By connecting your eHarmony account to your account on any social networking site, you hereby consent to the continuous release of information about you to eHarmony. We will not send any of your eHarmony account information to the connected social networking site without first disclosing that to you. You can always disconnect the accounts via your eHarmony Account Settings page. Each social network may further allow you to set privacy controls around your information on their system, and eHarmony’s collection of information will always follow such controls and permissions. This feature is subject to continuous change and improvement by us and each social networking site involved, and therefore the available features and shared information are subject to change without notice to you.

3. Proprietary Rights.

  • Ownership of Proprietary Information. You hereby acknowledge and agree that eHarmony is the owner of highly valuable proprietary information, including without limitation, the patented compatibility matching system, compatibility profiles, and relationship questionnaires (collectively, "Confidential Information"). eHarmony owns and hereby retains all proprietary rights in the Services and the Site, including but not limited to, all Confidential Information.

  • No Use of Confidential Information. You will not post, copy, modify, transmit, disclose, show in public, create any derivative works from, distribute, make commercial use of, or reproduce in any way any (i) Confidential Information or (ii) other copyrighted material, trademarks, or other proprietary information accessible via the Services, without first obtaining the prior written consent of the owner of such proprietary rights.

  • Other Users' Information. Other Registered Users may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted. You agree that you will not copy, modify, publish, transmit, distribute, perform, display, commercially use, or sell any eHarmony or third party proprietary information available via the Services or the Site.

  • Grant of License. By posting information or content to any profile pages or public area of the Services, or making it accessible to us by linking your eHarmony account to any of your social network accounts (e.g. via Facebook Connect), you automatically grant, and you represent and warrant that you have the right to grant, to eHarmony and its users, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, reproduce, publicly perform, publicly display and distribute such information and content, and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sub-licenses of the foregoing. From time to time, we may create, test or implement new features or programs on the Site in which you may voluntarily choose to participate or may be a part of a test group with special access, in accordance with the additional terms and conditions of such features or programs. By your participation in such features or programs, you grant us the rights stated in this subsection in connection with the additional terms and conditions (if any) of such features or programs.

4. User Information.

  • Your Privacy You acknowledge that eHarmony may transfer your personal information to eHarmony's offices overseas, including but not limited to in the United States of America, and may share your personal information with third parties employed to provide some or all of the Services. By registering to use the Services, you consent to this transfer of your personal information. For more detailed information about the collection and use of information and material provided by you, please read eHarmony’s Privacy Policy located on the Site. By using the Site and/or accepting these terms and conditions where provided, you are consenting to be bound by the terms of eHarmony’s Privacy Policy which is incorporated by reference into this Agreement.

  • Confidentiality. With the exception of the information provided to other Registered Users pursuant to the terms of the Service and as provided in eHarmony’s Privacy Policy or below, eHarmony will keep confidential all information supplied to eHarmony by you, including credit card number(s) and other financial information, and shall use or disclose such information only for the purposes for which such information was collected, or as required by court or applicable law. If you choose to accept any offers from third-party advertisers made through the Site, eHarmony may supply the advertiser with information you provided to eHarmony, including billing information. For additional information about the collection and possible use of information provided by you, please read eHarmony’s Privacy Policy.
  • No Contact Information. You agree that you will not post any e-mail addresses, personal website address or profile page you may have on a third party website, or other contact information in the "About Me" section of the Singles Service or in any other communications you may have with other users. You may, at your discretion, exchange such information after you reach the "eHarmony Mail" phase with your match.

  • Disclosure By Law. You acknowledge and agree that eHarmony may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend eHarmony's, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including the user) is threatened.

  • Disclosure to Protect Abuse Victims. Notwithstanding any other provision of this Agreement or the Privacy Statement, eHarmony reserves the right, but has no obligation, to disclose any information that you submit to the Services, if in its sole opinion, eHarmony suspects or has reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that eHarmony, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that eHarmony is permitted to make such disclosure.

  • Use of Anonymous Information for Research. By using the Services, you agree to allow eHarmony to anonymously use the information from you and your experiences through the Services to continue eHarmony's research into successful relationships and to improve the Services. This research, conducted by psychologists and behavior research scientists, may be published in academic journals. However, all of your responses will be anonymous, and we will not publish research containing your personal identifying information.

6. Disclaimer of Warranty.



  • Beta Features. From time to time, eHarmony may offer new "beta" features or tools with which its users may experiment on the Services. Such features or tools are offered solely for experimental purposes and without any warranty of any kind, and may be modified or discontinued at eHarmony's sole discretion. The provisions of this Disclaimer of Warranty section apply with full force to such features or tools.

7. Limitation of Liability.

  • Limitation and Liquidated Damages. To the extent permitted by law, in no event shall eHarmony be liable for any incidental, special, consequential or indirect damages arising out of or relating to the use or inability to use the site or services, including, without limitation, damages for loss or corruption of data or programs, service interruptions and procurement of substitute services, even if eHarmony knows or has been advised of the possibility of such damages. Under no circumstances will eHarmony’s aggregate liability, in any form of action whatsoever in connection with this agreement or the use of the services or the site, exceed the price paid by you for your account. eHarmony shall not be responsible or liable for any damages or losses resulting from any correspondence or business dealings with third party advertisers or resulting from the presence of such advertisers on the Site or Services.
  • No Liability for Users of the Site. While eHarmony performs an initial limited screening of individuals registering for the Services, eHarmony makes no representations or warranties as to the conduct of such individuals or their compatibility with any current or future Registered Users. To the maximum extent permitted by law, in no event will eHarmony be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Site or Services, including without limitation, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other Registered Users of the Services or persons introduced to you by the Services. This includes any claims, losses or damages arising from the conduct of users who have registered under false pretenses or who attempt to defraud or harm you.
  • Information Verification. eHarmony and its contractors may use various ways of verifying information that users have provided. However, none of those ways are perfect, and you agree that eHarmony and its contractors will have no liability to you arising from any incorrectly verified information.

8. Indemnification.

You agree to indemnify, defend and hold harmless eHarmony, its subsidiary and parent companies, and each of their officers, directors, employees, agents and related third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any third party claim that (a) your use of or inability to use the Site or Services, (b) any user postings made by you, (c) your violation of any terms of this Agreement or your violation of any rights of a third party, or (d) your violation of any applicable laws, rules or regulations. eHarmony reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with eHarmony in asserting any available defenses.

9. Complaints / Law Enforcement Contact.

To resolve a complaint regarding the Service, you should review our Frequently Asked Questions (FAQ) by clicking on the Help link located at the bottom of any page of the eHarmony website, or e-mail us by clicking here . Law enforcement officials may send correspondence (such as subpoenas, court orders and warrants) to eHarmony via facsimile (in USA) at 0011 1 (424) 249-7285.

10. Communication and Privacy.

We may use your email address to send you messages notifying you of important changes to the Services or special offers. Further, we may contact you by telephone if you voluntarily provide us with your telephone number, in order to communicate with you regarding the Services. If you do not want to receive such email messages or telephone calls (including at any wireless number you may have voluntarily provided us), please refer to our Privacy Statement to review your options.

11. Termination and Suspension of Service.

Either you or eHarmony may terminate your account at any time, for any reason or no reason, without explanation, effective upon sending written notice to the other party. eHarmony reserves the right to immediately suspend or terminate your access to any of the Services, without notice, for any reason or no reason. We also reserve the right to remove your account information or data from our Services and any other records at any time in our sole discretion. In the event your access to any of the Services is suspended or terminated due to a violation by you (determined by eHarmony in its sole discretion) of the terms of this Agreement, you agree that all fees then paid to eHarmony by you will be nonrefundable and all outstanding or pending payments will immediately be due and payable. You may terminate your account by following the steps in the applicable section under “Cancellations” below, or by sending a notice of cancellation to: eHarmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA. Following any termination of your use of the Singles Service, eHarmony reserves the right to send a notice confirming the termination of your account to other Registered Users with whom you have corresponded.

12. Cancellation of Service

  • Cancellation At Any Time With No Refund. Except as otherwise stated in this section, you may cancel your registration or subscription to any Services at any time during the term of such registration or subscription or any renewal period by accessing the "Account Settings" page under the "My Settings" option on your membership home page, clicking on "Cancel My Subscription" or "Close Account" link, and providing the information requested. In such case, your subscription will terminate at the end of the subscription term for which you have paid, and you will not receive any refund for any unused days of such subscription term. If you purchase a subscription on an installation payment basis (such as three-part pay), your ability to cancel your membership as described above will be available to you only once your final installment payment has been paid.

  • 3-Day Cancellation. If you purchase the Singles Service, you, the buyer, may cancel the purchase without any penalty or obligation at any time prior to midnight (Australian EST) of the third business day following the date of this Agreement, excluding Sundays and holidays. To cancel this agreement, you can email subscriptions@eharmony.com or mail a signed and dated notice, or telegram, which states you, the buyer, are canceling this agreement, or words of similar effect. This mailed notice shall be sent to eharmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA. Alternatively, you may cancel the purchase by contacting Customer Care via clicking on the Help link located at the bottom of any page of the eHarmony website to reach our FAQ page, clicking on the “email us your question” link on the FAQ page and sending us an e-mail stating that you, the buyer are canceling this Agreement, or words of similar effect. For the purposes of this clause, the date (Australian EST) that you submit a completed subscription form will be the date of this Agreement. A business day is any day except for Sundays and New South Wales public holidays. Any refunds under this 3-day cancellation policy will be made within 10 days from eHarmony’s receipt of your cancellation notice.

  • Cancellation As a Result of Death or Disability. If by reason of death or disability you are unable to receive all Singles Services for which you contracted, you or your estate may elect to be relieved of the obligation to make payments for services other than those received before death or the onset of disability, except as provided in subsection (iii).

    1. If you have prepaid any amount for the Singles Service, so much of the amount prepaid that is allocable to services that you have not received will be promptly refunded to you or your representative.

    2. "Disability" means a condition which precludes you from physically using the Singles Service during the term of disability and the condition is verified in writing by a physician designated and remunerated by you. Written verification from the physician must be presented to eHarmony.

    3. If the physician determines that the duration of the disability will be less than six (6) months, eHarmony may extend the term of the Single Services contract for a period of six (6) months at no additional charge to you in lieu of cancellation.

13. **RENEWALS**.

In order to provide continuous service, eHarmony automatically renews all paid subscriptions for the Services on the date such subscriptions expire. We always communicate renewal periods to you in the subscription plan page, before you finalize the purchase of your subscription, upon confirmation of purchase, and in the body of any special promotions sent to our users. By entering into this Agreement, you acknowledge that your account will be subject to the above-described automatic renewals. In all cases, if you do not wish your account to renew automatically, please follow the directions set out under "Cancellation At Any Time With No Refund" above.

14. General Provisions.

  • Law and Jurisdiction. This Agreement is governed by the laws of New South Wales, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of New South Wales, Australia, and courts hearing appeals from those courts. Notwithstanding this, before resorting to any external dispute resolution mechanisms the parties agree to firstly attempt to settle any dispute arising out of or in connection with this Agreement, the Site or the Services by mediation. Unless otherwise agreed by the parties, the mediation shall be conducted by teleconference and the venue for any alternative dispute resolution shall be in Los Angeles, California. Nothing in this Agreement is intended to limit a party’s right to seek equitable relief (including urgent interlocutory relief) at any time.

  • Miscellaneous. This Agreement, which you accept upon registration for the Services, the Privacy Statement located on the Site, and any applicable payment, renewal, additional Services terms, comprise the entire agreement between you and eHarmony regarding the use of this Service, superseding any prior agreements between you and eHarmony related to your use of this Site or Services (including, but not limited to, any prior versions of this Agreement). Unless otherwise explicitly stated, the Agreement will survive termination of your registration to the Service. The failure of eHarmony to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement will continue in full force and effect. To the maximum extent permitted by law, any claim or cause of action arising out of or related to the use of the Site, Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

15. Take-down Notices

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this Site, please notify eHarmony’s copyright agent. For your complaint to be valid, you must provide the following information in writing:

  • An electronic or physical signature of a person authorised to act on behalf of the copyright owner;
  • Identification of the copyrighted work that you claim is being infringed;
  • Identification of the material that is claimed to be infringing and where it is located on the Site;
  • Information reasonably sufficient to permit eHarmony to contact you, such as your address, telephone number, and e-mail address;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or law; and
  • A signed statement that the above information is accurate and that you are the copyright owner or are authorised to act on behalf of the owner.

The above information must be submitted to the following contact:

Designated Copyright Agent
eHarmony, Inc.
P.O. Box 241810, Los Angeles, CA 90024 USA

18. Revision Date.

This Agreement was last revised on 6 February 2017.

Copyright © 2000-2017 eHarmony, Inc. All Rights Reserved. EHARMONY, COMPATIBILITY PROFILE, COMPATIBILITY MATCHING SYSTEM, 29 DIMENSIONS, SECURE CALL, PROFILE ADVISOR and several other marks, colors, and images are registered and common law trademarks of eHarmony, Inc. Other trademarks and brands are the property of their respective owners.